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MaxQ Interactive LLC

Text message consent

How customers request and consent to customer-care text messages.

Phone and AI receptionist opt-in

  1. The customer initiates a call to MaxQ Interactive or its AI receptionist.
  2. The customer requests information, appointment details, or follow-up related to that conversation.
  3. The representative asks whether the customer wants the requested response by text and confirms the mobile number.
  4. Before consent, the customer is told: message frequency varies; message and data rates may apply; reply STOP to opt out or HELP for help; consent is not a condition of purchase.
  5. A text is sent only after the customer gives an explicit verbal yes. The consent applies only to the requested MaxQ Interactive customer-care conversation.

What customers receive

Messages contain requested information, appointment confirmations or changes, and customer-care updates. MaxQ Interactive does not use purchased lists or send unsolicited or third-party marketing messages.

Customers can reply STOP at any time to unsubscribe or HELP for assistance.